Propure
Quad 4 IN 1

Propure
Swan 4 IN 1

Project
4 IN 1

Project
3 Part 4 IN 1

Profile
4 IN 1

Profile
3 Part 4 IN 1

ProTrad
4 IN 1

Province
4 IN 1

Scandi-X
4 IN 1

Scandi-E
4 IN 1

PRONTEAU
4 IN 198° Hot + Filtered Cold
From £849

Prothia
Quad 3 IN 1

Prothia
Swan 3 IN 1

Prostyle
3 IN 1

Prostream
3 IN 1

ProTrad
3 IN 1

Professional
3 IN 1

Industria
3 IN 1

PRONTEAU
3 IN 198° Hot
From £599

ProUno
Hot

ProDuo
Hot & Cold

DISPENSERSFrom £599

Filters & Accessories

Warranty, Service & Care

Help Buying & FAQs

Delivery & Returns

About Us

Contact Us

MOREService & Support

PROBOIL 3 On Screen Messages

Servicing and Maintaining PROBOIL 3

Servicing and maintenance of this product must be carried out by persons having knowledge and practical experience of the appliance, in particular as far as safety and hygiene are concerned. The PROBOIL system contains no user serviceable parts and should only ever be serviced by the recommended service agent.

With regular filter replacements and scheduled maintenance, this product will offer you good service. Like any product, it contains working parts that may require service or replacement. Below is a simple troubleshooting guide for both the boiler and mixer tap.

If you have any doubts about the nature of any issue that you may experience then please turn off the power to the boiler and contact the service agent. Contact details are listed on the top of the boiler.

PROBOIL3 Messages & Actions to Take
Use the following table to find out the related fault and action for your message

Screen Message:Likely fault(s):Action to take:
Temperature Sensor:
Please turn off appliance at plug. See silver front plate for service contact details.		Faulty temperature sensor on tank.Turn off the boiler.
This is not a user serviceable part. Please contact the service number on the silver plate on the front of the boiler. You will need the model and serial number on the plate also.
Not Heating:
Please turn off appliance at plug. See silver front plate for service contact details.		Various possible faults.
No Water:
Please turn off appliance at plug. See silver front plate for service contact details.		The water supply to the boiler is turned off.
The water pressure is low.
The inlet filter is blocked with debris.
Electrical sensor fault."		Does cold filtered still water come from the tap when turned on?
No: Check the water supply is turned on and the filter is not blocked.
Yes: Turn off the boiler.
Not a user serviceable part. Please contact the service number on the silver plate on the front of the boiler.
You will need the model and serial number on the plate also.
PCB Error:
Please turn off appliance at plug. See silver front plate for service contact details.		PCB has self-diagnosed a fault.Turn off the boiler.
This is not a user serviceable part. Please contact the service number on the silver plate on the front of the boiler. You will need the model and serial number on the plate also.
Descale Required:
Your warranty is at risk. See silver front plate for service contact details/		The top level probe is calcified (scaled).Turn off the boiler.
Please contact the service number on the silver plate on the front of the boiler and obtain a descale kit and new filter. If this does not clear the error, please contact our service team again.
Descale Shutdown:
Your warranty is at risk. See silver front plate for service contact details.		The top level and safety level probe is calcified (scaled).
Check Filter Reminder:
Your warranty is at risk. See silver front plate for service contact details.		The estimated filter life has been reached.Check the filter condition. See "does my filter need replacing?" section of this manual for more information.