Courier Service
All orders are delivered by DPD on a 48H service. We know that when our customers require something time is of the essence, we use DPD as their level of service and flexibility fits with our own customer service ethos.
All orders over £50 qualify for FREE delivery.
Orders under £50 will attract a delivery fee of £3.99 (via DPD).
Orders placed on a Saturday or Sunday will be dispatched on Monday, so please allow extra time if you need to arrange a plumber.
If you place an order for an item marked out of stock at the time of your order our sales team will be in touch to advise the expected delivery timescale.
We currently offer delivery to Mainland UK. We can also deliver to the Channel Islands and Southern Ireland but please call us for delivery costs to these areas. Unfortunately we are unable to ship internationally.
Please note that we are closed for around two weeks over the Christmas Holiday period, on Bank Holidays and at weekends.
Unfortunately our warehouses are unable to make orders available for collection in person, for reasons of security and Health & Safety.
You must notify us within two working days in the unusual event that your order arrives damaged; otherwise you accept that the delivery was perfect on arrival.
Order Cancellation
You may cancel an order by contacting us directly by phone on 01226 283434. At this point we will check on the status of your order and confirm whether it has already been processed. If not, we might be able to cancel the order and offer a refund within ten working days. If the order has already been dispatched then it will be treated as a return, please see the returns section for further details.
Returns
If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us by telephone on 01226 283434 option 1 or email sales@abode.eu within 48 hours of receipt of your order quoting your order reference and the product code.
All goods must be returned along with our Returns Form. Please click here to download the RETURNS FORM which MUST be completed in full.
The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund.
Unfortunately, we can only refund the cost of the product and not the original postage charge.
We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by Abode. The address for returns is as follows:
PRONTEAU RETURNS, Abode, Unit L, Zenith Park, Barnsley, S75 1HT