ProBoil.2X Installation & Warranty

Ongoing Home Maintenance

Your Pronteau hot water tap system is easy to maintain on an ongoing basis. We recommend regular filter changes and descaling. The filter is not just intended to improve the taste of your water and reduce the nasty scum that can occur in your hot drinks. Its primary function is to protect your boiler from the limescale build up within it. The simple procedure of changing the filter on a regular basis followed by a yearly descale will prolong the life of your boiler.

Remember to sign up for our filter reminder service so you don’t need to worry about forgetting again! This can be done when you register your warranty with us through our online form here

Did you know about our filter recycle scheme? We now offer a full recycle service on all our Pronteau filters so you can enjoy your cup of tea responsibly knowing you are doing your bit for the environment, find out more here

Installation & Service

We are proud to say that as part of our Pronteau by Abode offer we are able to give you our complete peace of mind for the lifetime of your Pronteau product.

Abode is part of Norcros Group (Holdings) Limited, we therefore have had the benefit of joining forces with our sister company Triton Showers, to offer all our customers access to its nationwide engineer fleet. So, from offering an installation service to handling service and repairs, rest assured you are in safe hands.

As simple and as easy our systems are to install, we now offer a complete installation service. This can be arranged by ordering your Pronteau directly through our website here or alternatively please contact our customer service team directly to enquire about further details.

We have our very own in-house Pronteau customer service team, ready to offer advice and help with any queries you may have, as part of our no quibble guarantee. Contact our dedicated Pronteau customer service team directly on 02475 098 475 and talk to one of our helpful and friendly team.

Comprehensive 2 & 5 Year Warranty Cover

Our Pronteau hot water tap systems are backed by a comprehensive 2 & 5 year warranty. In the unlikely event that you should experience any defect in the materials or workmanship, we arrant the products as follows:

• PRONTEAU Mixertaps within 5 years of purchase
• PROBOIL Boiler unit within 2 years of purchase

In both cases, the purchasers sole remedy shall be the replacement (at the manufacturers discretion) of all or any part of the product that is defective.

What's Covered?

Pronteau Taps: For the tap, all working parts and valves are guaranteed for a period of 5 years from purchase. Decorative surface finishes and O-rings are guaranteed for 1 year from the date of purchase provided that our advice concerning caring for your product has been observed and no scouring agents have been used on the surfaces of the tap.

ProBoil Boilers: For the boiler, all working parts are guaranteed for 2 years from date of purchase provided it has been used for normal domestic purposes only and the user and installation guide has been observed. The warranty extends to the original purchaser only.

PLEASE ENSURE YOU REGISTER YOUR WARRANTY